Page 61 - Valor Price List 2018

price List
Effective Jan 1, 2018
Section 4 page 4 of 5
SPECIALTY PRODUCTS INC.
terms & Conditions
Orders
custom & Special order goods
Orders for custom made goods cannot be cancelled or altered 24 hours
after the order has been placed. No custom made goods are eligible for return.
Valor may require partial of full payment of some custom made product orders.
Stock goods
Non-custom made items require advance approval from our office for return, a return authorization
number and packing list will be provided to you once approved to use as a packing slip. Items that had been
special ordered from a supplier specifically for an order are NOT eligible for return. All return freight charges or other
charges will be the responsibility of our customer. Valor may require photographs of product before considering a return authorization. Product purchased more than 6 months prior may not be eligible for return, nor will any product that is no longer maintained as regular stock. A 20% re-stocking charge (charges on the value of the product only) will be applied to ANY returned goods.
Product Specifications
Valor is constantly making product improvements and as a result we reserve the right to adjust product specifications, and/or materials without notice.
Shipments
All shipments leave our plant with a packing slip. Discrepancies in quantity, etc., should be reported to us immediately. We may need to track a partial shipment, the order may have been split shipped by our carrier, or perhaps a mistake was made. Shipment variances not reported within 7 days of shipping date will be considered a complete and correct shipment.
Freight / Shipping
All prices quoted are F.O.B. our plant unless notified otherwise in writing, from an authorized representative of Valor Specialty Products Inc. Freight minimums to qualify for prepaid freight on a product category basis will be provided in writing, and may be modified from time to time, although customers will be notified in advance of any such changes to our policies.
Should your orders not meet any predefined minimums to qualify for prepaid freight, we will prepay and bill you for the freight. You may pick your orders up however we prefer to use our own carriers for shipping efficiency; should you wish to have us use your carrier a $25.00 fee will apply. We will endeavor to determine your requirements of us in respect to less than prepaid shipments, i.e. call in advance, call for authorization, etc.
Freight damage
It is the responsibility of the Customer receiving the goods to inspect before signing for the goods. If there is visible damage, the Receiver MUST, make a notation of the Bill of Lading or and Document that the Carrier requires signed that there was “Damages”. If the Good’s we shipped with a Carrier designated by the Customer, and/ was shipping Collect; it is the Customers responsibility to contact the carrier for an inspection and issue a freight claim. THE GOODS MUST BE MADE AVAILABLE FOR INSPECTION REGARDLESS OF WHO IS RESPONSIBLE FOR THE DAMAGE. If the goods were as a Prepaid Shipment / or Was shipped Prepaid and we billed the freight on our Invoice, then it is our responsibility to contact the Carrier for an Inspection and issue the freight claim. THE GOODS MUST BE MADE AVAILABLE FOR INSPECTION.
Any Noticeable Damage must be reported to either the Carrier or Valor within 24 Hours of Receiving the Shipment.
Freight damage
Any Concealed Damage resulting from the shipping of goods MUST be reported to Valor within 15 Days of a Shipment. Any report of Damage beyond that period will not be considered Freight Damage.
Valor may require photos of the product as well as the Shipping Carton in order to ascertain the nature of the damage. Any Damages that are beyond 30 Days for the date of the shipment will not be considered as a Damage Claim; Valor will elect to repair the goods or reject the possibility of repair in which case replacement product may have to be purchased. In no cases will Valor issue a credit or take a return of any Damaged product that is not being replaced.
invoices
Should any invoice have incorrect pricing, quantities, etc., please report them to our office right away. Valor will typically credit the initial invoice completely, and then re-bill with the correct values. DO NOT TAKE UNAUTHORIZED DEDUCTIONS FROM OUR INVOICES, to ensure your account is maintained and applied correctly.
Make the UltiMate First impression in your neighbourhood!
www.valor.ca TEL: (905) 564-3122 • FAX: (905) 564-5470
Valor Specialty productS inc.
1800 Courtneypark Dr. East, Units 2-4
Mississauga, ON Canada L5T 1W1